Customer Service Manager

Develop and maintain an excellent working relationship with your customer by responding courteously and professionally to all inquiries concerning work-orders, invoicing, shipments, inventory management and special projects. Ensure customer instructions and inquiries are promptly fulfilled according to Company and customer specifications Enter and verify data regarding customer orders, shipments, receipts, inventories, etc., in an accurate and timely fashion. Support and work cross functionally with Sales, IT, Finance and rest of XB's supply chain to process and efficiently manage full cycle of customer orders through EDI, Warehouse Management system (Manhattan) and ERP (Microsoft Nav). Act as a liaison between the warehouse and the customer in administration of operations of all business channels. Coordinate special warehouse projects and special shipping requests. Support B2B channel in executing Routing Guides, via coordinating pickups and deliveries to major national retails chains. Report any problems to Management and work with the appropriate department to resolve the situation and implement root cause and corrective actions to prevent future similar issues. Requirements: Education & Experience: Must have a high school diploma or general education degree (GED). 4-5 years' experience in Customer Service-related capacity 2 or more years of customer service experience in a Distribution Center and/or 3PL environment is preferred. Experience with EDI and warehouse management systems is strongly preferred.