Main Duties Management of the portfolio of customer accounts under her/his scope with full control of all customers´ items ensuring timely and accurate collect due invoices as well as address issues as identification of on-account items. Input vendor invoices into the accounting system with high quality standards. Ensure non-purchase order invoices have proper approvals by checking against a published delegation of authority document. Reconcile GRIR and unvouchered report to invoices vouched in system and request copies of any missing invoice. Keep GRIR and unvouchered aging under 180 days. Follow up with vendors, approvers and purchasing to remove exceptions from payables. Analyze and communicate trends, issues, and problems to supervisor on a timely basis. Respond promptly and tactfully to employee and other external customer inquiries. Collaborate with various internal business functions such as billing, Credit team and Cash application to resolve receivable issues and to achieve common goals and objectives. Build close relationship with customers to drive payment behavior. Highlight risks on customer account and proactively have action plan to mitigate the risk. Manages balance between high volume items and critical priorities according to financial impacts. Proactive on issue resolution by generating tickets and trigger escalations on time. Document and update standard operating procedures and own process workflows. Special projects and ad hoc reporting as assigned. Competencies: Action Oriented: readily takes action on challenges, without unnecessary planning; Identifies and seizes new opportunities, displays a can-do attitude in good and bad times; steps up to handle tough issues.Collaborates: works cooperatively with others across the organization to achieve shared objectives; represents own interests while being fair to others and their areas; partners with others to get work done; credits others for their contributions and accomplishments; gain trust and support of others. Customer focus: gains insight into customer needs; identifies opportunities that benefit the customer; builds and delivers solutions that meet customer expectations; establishes and maintains effective customer relationships. Communicates Effectively: attentively listen to others; provides timely and helpful information; encourages open expression of diverse ideas and opinions.Qualification sand Key Skills RequiredBachelor's degree preferred Finance, Accounting or Business Administration. Accounting experience is a plus.ORACLE, SAP, or other enterprise system experience may be necessary.Excellent written and oral communication skills. Intermediary Verbal and Written Communication Skills in English (Portuguese is a plus).Positive attitude and flexible, especially in the period of month/quarter/year-end closing.
