Overview: STATEMENT:The Systems Engineer II is focused on the design, construction, testing, implementation and optimization of infrastructure systems.DETAILED RESPONSIBILITIES/DUTIES:Level II- Investigates and resolves Level 1 problems in infrastructure hardware- Utilizes standard tools to analyze, identify and resolve technical problems- Serves as a liaison between the customer, suppliers and other technical groups to resolve problems- Performs high level analysis of complex network system integrations- Applies specialized knowledge in network infrastructure to conceptualize, design, construct, test, implement and optimize network infrastructure- Engineers SA-related solutions for various minor projects and operational needs- Contributes to and maintain system standards- Researches and recommend innovative, and where possible automated approaches for sys admin tasks- Serves as an escalation point for level 1 problem or incident management- Analyzes performance problems and recommend solutions to enhance functionality, reliability and/or usability- Provides Level 3 support per request from end users- Investigates and troubleshoots complex issues- Repairs/recovers from hardware and software failures; coordinate and communicate with impacted end users- Performs periodic performance reporting to support capacity planning- Performs ongoing performance tuning, hardware upgrades, and resource optimization as required. Configures CPU, memory, and disk partitions as required.- Prepares reports and presentations as requested or necessary within GTSSUPERVISORY RESPONSIBILITIES:NoneJob Qualifications: Qualifications:**Skills**:Required- Strong communication skills- Strong problem solving, analysis skills- Experience with monitoring, reporting, management, and optimization tools regarding systems- Strong passion for technology and ability to stay current- Familiarity with automation tools preferred- Ability to design and implement high-availability and disaster recovery solutions- Expertise in ITIL and Services Management PrinciplesCertificates / Training:- Preferred: ITIL v3 Foundational+ certification, Microsoft Certified Systems Engineer (MCSE)**Experience**:Level II- 3+ years systems engineering- Preferred: 5+ years of IT experience**Education**:Required- Bachelor's in Information Technology or equivalentPrinciples & Related Competencies:Ethical- Complies with policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect.Leader- Meets challenges head on to uphold quality standards, productivity goals, and values; Sets an example, building a culture of trust, transparency, and open communication; Is aligned with organizational directionCollaborative- Works cooperatively with others offers and accepts help; Freely shares information as appropriate; Open to and willing to provide feedback; Strong contributor to the team's results; Celebrates the individual and the team; Ability to clearly communicate.Looks Beyond Oneself- (Team Player) Demonstrates humility and willingness to recognize and give credit to others; Works well alongside people of different backgrounds and ideas; Builds good relationships with others; Values Distributors and teammates.Drives Innovation- Add value through: Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Listening to and respecting others ideas through collaborating and helping develop those suggestions; Driving ideas forward to implementation.Delivers Change- Delivers Change Through: Adapting to different working environments; Responding positively to change including new duties and assignments.
