Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible's services, platforms, and unique Activate Caring culture. This is a fantastic opportunity to leverage your communication, technical, and problem-solving skills to impact millions of customers around the world. As a Support Engineer, you will - Be a technical lead on team and act as a subject matter expert for one or more services - Be viewed as a support leader throughout the larger organization and are regularly engaged to work on cross-team planning - Lead large multi-team projects and resolve the most complex support issues - Understand the business impact of support decisions - Drive the team to improve operational efficiency for all services through the identification and development of slas, metrics, monitors, procedures, tools, and documentation - Think proactively and work to prevent support issues before they are realized - Participate in design reviews to identify and mitigate support risks - Work closely with development and QA teams to improve the change management life-cycle - Have a deep understanding of production architecture and are familiar with operating system best practices - Identify and drive small production architecture changes - Regularly work with management to assign tasks and small projects to other Support Engineers - Design and develop complex high performing scripts and applications - Work with other Amazon leaders to share ideas and improve support across the company - Take a role in the strategic direction of the team - Play a significant role in hiring, mentoring, and training employees - Demonstrate excellent judgment when making decisions ABOUT AUDIBLE At Audible, we innovate and inspire through the power of voice. We're changing the narrative on storytelling. As a leading creator and provider of premium audio storytelling, we've redefined the ways people access, discover, and share stories. The stories we tell have the ability to transport and transform everyday moments into meaningful experiences and it's our people who make Audible's service possible. We're listeners, storytellers, and problem-solvers. Our perspectives and experiences power our ideas and come together in our mission to unleash the power of the spoken word. Audible offers a HubHome hybrid workplace model that gives employees flexibility between gathering in an Audible workspace (work from hub) and remote work (work from home). For more information, please visit adbl.co/hybrid. We are open to hiring candidates to work out of one of the following locations: Mexico City, DIF, MEX BASIC QUALIFICATIONS - 3 years industry experience in programming and/or technical support roles - Experience troubleshooting and debugging technical systems - Experience in Unix or Linux OS - Proficiency in one or more general-purpose programming languages, such as: Java, C/C++, C#, Objective C, Python, JavaScript PREFERRED QUALIFICATIONS - Experience scripting in modern programming languages - Good understanding and experience of using GIT - Supporting implementations enterprise-wide - Applications with different geographies - Knowledge of AWS Services - An understanding of computer networking fundamentals - Ability to run and debug code through an IDE
