Responsibilities:*Reviews aging reports and initiates calls to customers with past due balances to arrange for payment.*Resolves customer complaints and disputed invoices and researches account discrepancies.*Manages A/R balances at current, with mínimal ADDs for specific accounts or ranges of accounts.*Maintains call logs and expected payment dates.*Resolves billing issues that have resulted in delinquent payment.*Provides timely follow:up with customers when expected payment has not been received.*Establishes and maintains excellent working relationship with internal and external customers.*Ability to manage and supervise cash app and invoice submission procedures for a receivable portfolio.*Works with other departments to establish and maintain criteria needed by customer to enable payment.*Prepares credit, adjustment or customer refund documentation for account resolution, including prompt payment discounts paperwork.*Provide statements, spreadsheets and other request to Customers*Adheres to companys collections policies.*Performs other duties and special projects as assigned.*When required visit customers to solve and clarify unpaid invoices.*Coordinate get invoices for down payments at the end of month.*Support Credit Managers/Analyst in credit:related duties when required (Pulling reports, Coface, etc.)**Qualifications**:*Customer service skills and commitment to quality excellence*Demonstrated negotiation skills:effective interpersonal skills, ability to manage and supervise through conflict.*Excellent verbal and written communication skills, including effective telephone skills:experience working across multiple levels, functions and regions.*Demonstrates a high level of initiative*Goal oriented and motivated to achieve standards set for collection activity*Time management skills and ability to meet standards (productivity and quality) in a fast paced environment*Strong SAP and Microsoft Office Suite (Word, Excel and Access) and HRMS knowledge- Basic accounting knowledge*Good systems skills, quick learner*Easily adapt to changes- Good use of time management, i.e. can cope with a heavy workload
