What you'll do : Work with cross-functional teams including Product Development, Consulting and Cloud services.Provides technical and non-technical support during the Onboarding, Hyper Care period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.This position may require 24x7 / Weekend coverage and response to systems alerts during 'on-call' periods.Provides advice to customers regarding industry best practices and process methodology.Understand how BY solutions (Enterprise Planning, Allocation, Size Scaling, Luminate Allocation, Luminate assortment) can be configured and functional workflow to facilitate client business processes betterWhat we are looking for : Bachelor's degree and 6 to 8 years of experience in Supply Chain Product Support, knowledge in BY Planning product will be added advantageRequires a bachelor's degree (in Industrial / Mechanical Engineering or equivalent) and above 4 years of experience in Supply Chain, Retail PlanningMust have effective oral and written communications skills and the ability to work successfully with internal and external stakeholdersStrong analytical / problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills requiredBuilds and demonstrates moderate competency in product and domain, Azure & relevant tools and technologies, solution architecture etcBasic understanding of Customer business and processesCandidates have relevant experience on BY Planning suite of productsIntermediate in MS ExcelGood Knowledge of PL / SQLGood to Have Next Gen Skills :Should have strong flair for technology and hands on expertise in debugging / analyzing code in any of the programming languages (Java)Should contribute towards continual improvement to enhance customer experience using the NextGen technology skills (AppDynamics, Splunk, MuleSoft, Python, AI / ML, Azure)This position is required to : Provide excellent customer experience and solution support to BY customers with ownership, proactive and innovative approachOwn customer solution as required, enhance solution stability and service quality eventually enabling an increase in customer consumption and adoption of the servicePassionately collaborates and engages within and beyond his / her team with empathyBuilds and demonstrates moderate competency in product and domain, Azure & relevant tools and technologies, solution architecture etc.Consistently demonstrates customer centricity and relentless attitude to innovate through team-workAdd value by developing knowledge article as well as working on operational improvements
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