**Summary**:- Contribute to improve local/simple business processes, products, services, and software through data analysis. -Engage with business representatives and support the appropriate TT teams and Functions to develop business requirements and deliver data-driven recommendations to improve efficiency and add value.**About the Role**:**Major accountabilities**:- Contribute to create -consistency and traceability between user requirements, functional specifications, and testing and validation.- Support validation and testing as appropriate and ensure alignment to Security and Compliance policies and procedures within Service Delivery scope.- Support with internal IT systems and documentation requirements, standards (including quality management and IT security), regulatory environments / requirements (if applicable), TT Service Portfolio and with industry standard methodologies in leveraging technologies for the business and taking advantage of reusable products, solutions and services wherever applicable.- Develop business knowledge of patient support programs in US to suggest improvement and new solutions to improve patient experience and patient support center's efficiencies.- Provide consulting to US Patient Support Program team during project implementation and ongoing services.**Key performance indicators**:- Feedback on dedicated phases for Project execution (quality, time).- Process efficiency (specific scope).- Steady / Uninterrupted process flow (specific scope).- Completeness and accuracy of Business Process Model (BPM) -local or non-complex processes.- Business process documentation up to date (specific scope).**Minimum Requirements**:**Professional Experience**:- University degree in Informatics, Computer Sciences, business or similar OR relevant experience.- 5 years working experience within using digital technology with Integration and data mapping.- Multi-national global experience.- Highly desirable Salesforce experience and IT Call center support experience.- Pharmaceutical or Medical Industry experience is desirable.**Skills**:- Customer Relationship Management.- Agile Project Management- Interactions with senior management.- Collaborating across boundaries.- Ability to translate Business requirements into Technical solutions**Languages**:- English.DivisionOperationsBusiness UnitCTSLocationMexicoSiteINSURGENTESCompany / Legal EntityMX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.Job TypeFull timeEmployment TypeRegularShift WorkNo
