-Join Quantum and be part of our growth in Guadalajara, We've recently opened our newest office and are excited to build a localized team. --You must live in or near Guadalajara, to be considerr this role, but offer a remote and/or hybrid working model.- You'll Be Doing--:Drive the Services Knowledge Management Program. Combine, revise, and organize current articles into new knowledge based (KB) workflow. Design and own the architectur the overall knowledge base and expert system implementation. Create templates to ensure information actom engineers meet a defined style and consistermat. Schedule regular reviews of the knowledge base to identify áreas that need to be updated / expanded. Create strategies to optimize the effectiveness of the knowledge base through key word searcheltering, etc. Review the structure of the knowledge base on a regular basis, to ensure that it reflects the needs of the business. Provide regular Confidencial to users of the knowledge base and gathedback on a regular basis. Implementedback mechaniom customers to measure the and usability of the content as well as identify the neer áreas of improvement. Responsibr the analysis of social networks armation of communities of practice within the organization to improve effectiveness of KB. Create programs to encourage the staff and workers to share knowledge effectively and efficiently. Create and manage Knowledge Management Dashboardthat includes all relevant metrics like call deflection, number of hits, etc.-Required Skills--:Degree in Computer Science or similar/equivalent educational qualifications with at least or more years of Importante empresa in technical writing or managing knowledge base. A post graduate degree in Knowledge Base Management is a plus. Previous Importante empresa in implementing and managing a knowledgebase system in the high-tech industry with demonstrated results and background in the Knowledge-Centered Service (KCS) methodology preferred. Strong time management / prioritization skills. Excellent communication skills both written and oral. Strong written English language skills. Organized and attention to details. Ability to work with mínimal supervisión and develop, implement, and maintain effective strategies to accomplish identified goals. To succeed you need to be customcused, passionate, and a self-starter who is not afraid to be creative and take risks. Ability to drive and motivate an international team of customer support, engineering, and professional resources to create content. Be innovative in your approach to the challenges presented and delivered.Quantum provides a benefit package that includes Major Medical, Dental, and Vision healthcare coverage that is company par employee and dependents. In addition, we offer a generous vacation and vacation premium policy, and company paid holidayrther, we offer a bountiful Christmas bonus, grocery vouchers, and employee education assistance among many other benefit offerings and programs.
