Sales Operations Manager

**Job Title: Sales Operations Manager****Location**: Remote (EST)**Work Schedule**: Monday - Friday, 9 AM - 5 PM (EST)**Key Responsibilities**:- ** Customer Success and Account Management**:- Oversee customer interactions for cafes, ensuring satisfaction and engagement.- Manage food service account communications, both reactive and proactive.- ** Operational Accountability**:- Ensure excellence in Channel Development operations, including A/R and distributor POS management.- Manage cafe operations metrics such as app inventory reviews, on-time performance tracking, and item performance analysis.- Conduct comprehensive inventory counts, zero out pastry inventory monthly, and verify the accuracy of purchase orders and transfers.**Skills and Qualifications**:- ** English Proficiency**: Excellent written and verbal communication skills, with mínimal accent for clear, effective interactions.- ** Flexibility**: Ability to work flexible hours to support cafe operations across different time zones.- ** Tech-Savvy**: Proficient with Netsuite, Atlassian products, GSuite, and the ability to use the Compass Coffee app (iPhone or Mac required).- ** Operational Expertise**: Demonstrated experience in managing sales, customer success, and operational tasks within a dynamic environment.- ** Strategic Planning**: Strong capability in developing and executing strategies to enhance sales, customer engagement, and operational efficiency.**Personality Traits**:- ** Dynamic and Adaptable**: Comfortable managing a wide array of tasks, from technical operational duties to customer-facing activities.- ** Proactive Problem-Solver**: Takes initiative in identifying and addressing challenges, always looking for ways to improve processes and outcomes.- ** Customer-Centric**: Prioritizes customer satisfaction and engagement, capable of managing detailed account interactions with professionalism and care.- ** Team Collaborator**: Works seamlessly with the Compass Coffee team, contributing positively to our culture and shared goals.