Remote - Customer Support Specialist

**Description**:**Gordian Staffing, A New Way of HR**We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.**Our client**:The company is based in the USA and provides professional community management; they believe that building and maintaining a community takes integrity, trust, experience, and support.We are looking for a **Customer Support Specialist** **to support the following activities:- Receive customer phone calls and answer questions related to the status of work orders, architectural requests, or Association responsibilities.- Partner with the Community Manager on administrative tasks such as processing community-wide mailers.- Manage follow-up and closing work order tickets.- Weekly follow-up on work orders with service providers, note accounts on progress and close out if completed.- Receive, process, and manage address change forms and requests.- Prepare Architectural Review Applications (ARC) for evaluation by the association's Board of Directors and/or Committee(s).**Work Schedule**:Monday through Friday 8:00 - 17:00 CST MXDaylight saving in the USA 07:00 - 16:00 CST MX.**This is a remote position.****We Offer**:- Competitive Salary (According to experience)- Law benefits- Remote Work- Work Stability- Computer equipment- Major medical insurance- Christmas bonus of 30 days (Aguinaldo)After the 3-month probation contract, we add the following:- Minor medical insurance (Clinic may vary according to your city)- Food vouchers (10% of the gross salary)- Restaurant tickets ($2,000 pesos)- Saving fund (8% of the gross salary)**Requirements**:- **MUST: Advanced English (Strong communication skills: writing and speaking)**:- 3 years of experience with** customer service.**:- Excellent writing and grammar skills.- Analytical and decision-making skills.