About KerryKerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.Key responsibilitiesKey Responsibilities: 1. Operational Service Delivery • Responsible for supporting the execution of various Regulatory product documentation and requests in an efficient and timely manner. • Manages technical and customers document and data accurately and to the expected tight time scales. Executes using conventional/ established processes and structures. • Remains fully flexible to meet business requirements. 2. Lead Supervision • Supporting the Regulatory Manager to manage team resources and capacity whilst ensuring strong team performance, operational excellence, and delivery of an excellent customer experience. • Responsible to coordinate on-boarding of new hires or junior members of the team. • Communicate goals, conduct performance assessments, 1:1's, and identify training needs to enhance team members' skillsets. • Responsible to coach and guide team members in promoting their professional growth and development. • Coordinate workload distribution and prioritize tasks to ensure timeliness, accuracy, and consistency. • Act as a backup for the Regulatory Manager, stepping in to lead the team in their absence. • Has awareness of team, department, and regional initiatives. • Responsible for managing and meeting individual and overall department Key Performance Indicators. 3. Stakeholder Management • Coordinates and develops effective working relationships between internal (RDA, QA, Operations & Commercial) and external stakeholders. • Proactively communicates and de-escalates related issues and identifies solutions and keeps relevant internal contacts in region informed. • Coordinates response to key customer specific regulatory documentation and serves as the regulatory liaison to account managers, customer care for customer's requests. • Routine metrics reporting to the business and attendance at business meetings if and when requiredQualifications and skillsFunctional Competencies • Possesses a strong understanding of applicable food and beverage legislation within their supporting region. • Possesses a good understanding on the overall team processes. • Customer Advocacy. • Capability to train and support junior members of the department as appropriate, and address development needs as required. • Scientific and Technical Expertise. Language Requirements • Fluent in English, fluency in other languages relevant to your support region are a distinct advantage. Technical Competencies • Computer literate with a working knowledge of Microsoft Office. • Experience in SAP, Optiva, Power BI and Salesforce systems is essential. Qualifications and skills • Degree or local equivalence of same in Chemistry, Biology, Biotechnology, Food Science or related discipline. • More than 5 years work experience and knowledge in food industry under Regulatory, Quality Assurance, Production or R&D team. • Analytical, self-starter, decisive and able to perform under pressure and be a team player; able to take instruction, delegate and perform work accordingly. • Possess good teamwork / communication / presentation / interpersonal and organization skills. • Conduct administrative tasks. • Leadership skill sets. Other Requirements • Flexible / Time Management skills able to work accurately and quickly in a fast-paced work environment. • Open & able to support operation with overtime, skeletal workforce during public holidays & as and when required to ensure business continuity. • Proficient in problem solving and critical thinking skills. • Good decision-making skills. • Able to work on your own initiative and great attention to detail. • Self-motivated with good interpersonal skills and the ability to work well within a team.
