**Company Overview**:At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.**Department Overview**: EMS Quality Engineer - Guadalajara Jabil SiteReporting to the Make/Deliver Quality Manager, the Quality Engineer will work very closely with global quality teams from various plants nationally and internationally. This role will also work closely with Supply Chain, Engineering, Technical Support, Service and Order Management teams during day to day operations.**Duties and Responsibilities**:The Quality Engineer is responsible for the overall quality performance of the EMS for our LMR and Video product Line. Key responsibilities include:- Initiate detailed quality plans to identify and define quality related goals for the project that effectively addresses the expectations of the customer and deliverables.- Facilitate and lead all cross functional activities to effectively address stop-ship/stop-build events, utilizing an 8D methodology to drive issues to effective and timely resolution.- Drive resolution of complex multi-disciplinary problems/customer complaints using JIRA tool and using an 8D methodology throughout issue investigation to drive high customer satisfaction.- Champion design and manufacturing improvements based on return data analysis trends to reduce DQ and enhance the customer experience.- Develop, maintain, and report on product quality Metrics/KPIs relating to stated Goals and Objectives.- Prepare and present quality performance results on a regular basis to senior Supply Chain and Design Engineering leadership.- Manage quality performance of all in house manufactured product and OEM/ODM supplied products by monitoring KPIs and when necessary, initiating requests for Corrective Actions.- Drive robust Preventive Actions identifying underlying process gaps to prevent recurrence of significant quality issues.**Qualifications**:- Strong leadership, management, and interpersonal skills.- Self-motivated and self-directed with a high sense of urgency.- Highly organized, good attention to detail, capable of multi-tasking and following through on tasks to completion.- Excellent quality planning, decision making, and leadership skills, able to influence and persuade others and resolve conflicts.- Possess strong communication skills (both written and verbal), able to interact with all stakeholders and act as a professional representative of the corporation.- Eagerness to operate in a dynamic fast paced environment with an ability to drive change.- Good understanding of electrical circuit design, electronic hardware, firmware and software- In depth working knowledge of 8D methodologies, establishing root cause and corrective actions.- Preferably experienced in effectively driving Design for Quality and Reliability activities such as - DFMEA, Fault Tree Analysis, MTBF prediction, Useful Life Analysis etc.- Good understanding of integrated management system principles, ISO9001 essential, ISO14001 preferred.- Proficient in MS Office App, Google Apps, Statistical Software (such as Minitab) and a willingness to learn and utilize new tools within the organization.- Knowledge of SAP, Agile/PLM preferred.- Certified Quality Engineer preferred.LI-DR2**Basic Requirements**:- Bachelor's degree in a relevant Engineering discipline.- 3 or more years of Quality experience working in a manufacturing environment with electro/mechanical products.***Travel Requirements**: None***Relocation Provided**: None***Position Type**: Experienced**Referral Payment Plan**: Yes**_ EEO Statement_**Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
