Quality Customer Care

**Drive Your Career****Lear Corporation** is the leading Tier 1 automotive supplier serving all the world's major automotive manufacturers with our world-class automotive seating and automotive electrical products. Our products are developed and produced by a diverse, talented team of more than 165,000 people. With operations in 39 countries, Lear operates in every major automotive manufacturing region in the world. For our globally positioned and successful teams, we are looking for dedicated talents with zest for action and enthusiasm. If you love challenges, want to experience development opportunities unrestrained, and want recognition that pays off, then you've come to the right place with Lear.**Job Title**:Quality Customer Care**Job Location**:Rio Bravo Plant (Juarez, MEX.). PresentialWe are in position to offer a great job opportunity to work as **Quality Customer Care**, based in **Rio Bravo Plant (Juarez, MEX).****YOUR TASKS WILL BE**- Visit internal and external clients.- Preparation of customer complaint matrix and status of complaints for cars.- Use of the LQTS and SQTS systems.- Lead SWAT (Multifunctional Team) meetings.- Notification of discrepancies with the client daily.- Collection of evidence for aspects of corrective actions.- Monitoring of defects with the client.- Contact with internal and external suppliers.- Customer chargeback control, RMAs log.- Comply with the safety policies and procedures of the plant as well as the- ISO-14001 and IATF-16949/ISO9001 standards, as well as legal and regulatory standards.- Responsibility and authority to stop production due to quality problems.**TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED**- Completed professional career.- Strong Microsoft office skills.- Capacity for teamwork.- Knowledge in dealing with clients.- Leadership ability.- Availability to travel.- Valid visa and passport.- Ability to solve problems.- Experience in the automotive sector.- Advanced English level (Indispensable).If you are interested, please send us your CV in English.LI-DNI