Job Title:Product Manager, Analyst Job DescriptionWe create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. *Our game-changers: * Challenge Conventions * Deliver outcomes unimagined * Create experiences that go beyond WOW If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career. Specific Responsibility: Work with our partners, product managers, and engineers to comprehend the business processes at a detailed level. Create and own user stories/requirements documents as an outcome of the requirements gathering sessions, and detailing out the user stories in the agile sprints for the scrum team to work upon. Attend daily stand-ups, story-pointing meetings, sprint planning, and retrospectives to ensure progress on requests and removal of blockers. Identify business process improvements and opportunities for automation. Document work using flow charts, written descriptions, screenshots, and videos. Participate in roadmap planning, and identifying touch points in multi-cloud implementations. Apply knowledge, and judgment to make decisions and resolve issues. React to process and product-related questions and escalating issues to the correct team or to the management. Participate in the UAT and Go-Live process, including test planning of test scripts, test execution, and status reporting. Develop client relationships by building trust, relationship, and positive working relationships with both team members and team members. Minimum Requirements 2+ years of eCommerce experience in Product, Engineering, or Operations role 2+years professional experience in eCommerce, quote-to-cash, GTM teams or engineering experience at an enterprise technology company 2+ years Product Analyst experience with demonstrated history of implementing and managing Salesforce SaaS product development programs; knowledge of the SaaS business model and our product development lifecycle Experience drawing relevant insights from ambiguous data, including experience writing detailed product specs and documentation and ability to manage multiple data points to achieve a common goal (people knowledge, data warehouse, Excel files, external tools, other internal data) Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a environment using agile methodologies Excellent experience communicating complex technical concepts to a variety of audiences, with the ability to document requirements and process assets using text, diagrams, and videos. Experience communicating product updates, milestones, and progress to internal and external partners, with the ability to work with the team members to lead the discussion Self-directed, with the ability to break down a complex process, assign actions, and manage progress toward a set timeline Experience delivering product features within the SalesForce ecosystem #ConcentrixCatalyst Location:MEX Work-at-Home Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
