The team's main responsibility is to troubleshoot highly complex technical issues related to the Oracle Exadata stack and within areas like Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, Security, Networking, Storage and Linux operating system. The Engineer should have good hands on experience on Linux, Unix and/or Solaris platforms. The selected candidates are expected to work in partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. The selected candidate will have opportunities to become an Expert / Guru in Oracle Database, Exadata and Cloud technologies. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
RESPONSIBILITIES
The main role of a Support engineer is to troubleshoot highly complex technical problems (related to Oracle Database/Exadata) requiring a high level of technical expertise
• Works directly with customers
• Consults with Management in directing resolution of critical Customer situations
• Consults with Customers on complex use of Oracle products
• Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.
• Analyzes work load, determines best practices and implements changes to improve productivity
• Proactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities
Who are we looking for?
QUALIFICATIONS
• Technical degree i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / Engineering / Math / Physics / Chemistry or proven professional and technical experience.
• Greater than 10 years of industry experience
TECHNICAL SKILLS
We are looking for a core technical person, who has hands-on Database administration experience on UNIX/Linux and/or worked as L3 level support engineer and/or having equivalent knowledge. You should have expertise in Exadata Administration, Real Application Cluster (RAC), Dataguard & ASM/Storage areas. Operating systems expertise / SA & general awareness on rest of the areas mentioned below, will be an added advantage
• Exadata architecture knowledge and administration
• Exadata Hardware issues Diagnosis
• Exadata Nodes Performance and troubleshooting
• Exadata Software Patching and Upgrade
• Exachk analysis and implementation of proactive/reactive enhancements.
• Exadata Storage Administration
• Experience working with OEDA and exadata storage expansion
• Database architecture knowledge and administration
• Thorough understanding of the Oracle database features
• Extensive hands on interaction with large Database management systems
• Backup & Recovery, RMAN, knowledge of various restore & recovery scenarios.
• Performance Tuning, Parallel query, Query tuning
• Networking
• General UNIX/Linux concepts & Administration
PERSONAL ATTRIBUTES
• Self-driven and result oriented
• Strong Problem solving/analytical skills
• Strong customer support and client relation skills
• Effective communication (verbal & written)
• Focus on relationships (internal & external)
• Strong willingness to learn new things and share them with others
• Influencing/negotiating
• Team player
• Customer focused
• Confident and decisive
• Enthusiasm
• Flexibility
• Coaching/knowledge transfer Ability
• Ability to write technical Bulletins
Career Level - IC5
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