Plant Quality Engineer Sr Manager

Key Job Responsibilities:Maintains customer satisfaction by providing problems-solving resources.Answers customers' questions.Enforces company policies and procedures.Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.Prepares and completes actions plans.Resolves problems.Identifies customer service trends and determines system improvements.Improves customer quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analysing results.Resolves problems and disseminates advisories and warnings.