Purpose of Role
Quantitative KPIsThe main objective of this role is to support other Hotelbeds business functions with all elements of high volume data entry processes. This includes the creation, uploading and continual maintenance of all aspects of hotel contracts, suppliers information and content information, supporting Supplier Integration configuration team and SRC if and when required. This role will involve adhering to set service targets and KPIs and delivering work of a high quality with a strong focus on attention to detail and quality control.Support the development of a high performing service culture.
Accountabilities
WeightingRespond to assigned tasks within daily workflow and business pipelines. Ensure timely and accurate processing of all work queues.
Analyse and interpret incoming hotel contract data with the ability to question the data from an operational and commercial perspective with key stakeholders.
Follow established processes and procedures to input the required data onto inhouse systems in a consistent and accurate format.
Consistently meet or exceed KPIs established for the team, ensuring consistent delivery against quality and productivity standards.
ChallengesDecisions are mainly guided by policies, procedures or practices however some situations may require exploring alternatives solutions.
Consistently meeting deadlines within service level agreements with significantly high attention to detail.
Interpreting and assessing internal customer needs and requirements and offering the bestmost appropriate solutions via established processes.
Flexibility ability to switch between different tasks within the Dpt.
Bolsa de trabajo México ofrecemos puesto de OSC Executive para el sector de Administracion
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