.The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.**Responsibilities**: Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc. Analyze Operations information and make evaluative judgements to solve problems Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures Identify hiring needs to ensure adequate staffing Serve as a backup for manager, as needed Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Ability to manage teams. Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.**Qualifications**: 2-5 years of related business experience including at least one-year supervisory experience Proficient in Microsoft Office Proactive leadership and motivational skills Proven organization and time management skills Demonstrated problem-solving and decision-making skills Consistently demonstrates clear and concise written and verbal communication skills**Education**: Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ** Experiência requerida** Al menos 3 años de experiência en gestión de proyectos Ingles nível intermedio-alto mínimo (B2 C1 del marco europeo de referencia para las lenguas) Experiência en manejo de clientes internos Conocimientos de conceptos financieros básicos (P& L, Gross y Net Benefit, Amortización, VPN, TIR, PayBack.) Elaboración de Planes de Trabajo (diagrama de Gantt) Generación de Business Cases Participación en implementaciones y proyectos en áreas operativas." ** Conocimientos** Microsoft Office: Excel, Power Point, Word y Outlook Herramientas de colaboración: MS Teams y Zoom ** Objetivo del puesto**Coordinar proyectos tecnológicos, estratégicos o regulatorios en áreas operativas internas de Citibanamex, bajo los principios de liderazgo de Citi: Tomar responsabilidad (retarnos unos a otros para alcanzar el máximo estándar en todo lo que hacemos)
