**Introduction**The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world's relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.**Your Role and Responsibilities**We are looking for persons that can join our teams and participate in the execution of our service management projects. In this role, your contributions and new perspectives will be valuable in providing a high-quality user experience to our customers.- Troubleshoot LAN, WAN impairments and outages on Palo Alto / Cisco based network infrastructure- Complete engineer level tasks on the designated systems- Handle incident, change, problem, release management and continual service improvement tasks- Maintain operation related communication and administration, solve service requests assigned by other support team/group- Generate and update documentations and reports- Support customer teams- Compliant with the business processes in operations- Perform weekend on-call support (rotation schedule) according to the schedule defined and announced by the management**Required Technical and Professional Expertise**Experience in networkingProfessional level Experience with Palo Alto and/or Cisco network equipment. Palo Alto Networks Certified Network Security Engineer (PCNSE) and/or Cisco Certified Network Professional (CCNP) and Security certifications are a plus.Firewall experience in an enterprise environment 2+ yearsLAN switching & routing & Ethernet networks along with IP routing, configuration, troubleshooting of switched & routed networksStrong understanding of networking and virtualization technologies**Preferred Technical and Professional Expertise**Experience with network monitoring tools, scripting and automationExperience with public cloud environments and collocated datacentersExperience with Cisco Identity Services Engine (ISE)**About Business Unit**Transformation is being transformed — from one-off initiatives to an urgent, purpose-driven imperative. Modern businesses must move ever faster, but also with more empathy and more openness.We believe open ecosystems, open technologies, open innovation and open cultures are the key to opening opportunities and the way forward for modern business and for our world.We want to work together, create together, grow together and rethink what's possible together.In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.Are you ready to be an IBMer?**About IBM**Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.**Location Statement**IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fa
