**The minimum requirements we seek**:- 4-year college degree in Computer Science, Computer Engineering, Electrical Engineering, or other Automotive and/or Communication Networking degree.- Strong Program Management skills with ability to enable stakeholders to deliver according to plan timing.**Our preferred requirements**:- Familiarity with the Over the Air (OTA) ecosystem- Familiarity diagnostics environment, process, workshop manuals, etc.- Strong verbal and written communication skills.- Ability to communicate with various global software/data tool owners to drive changes that relate to data, HMI and UX.- Basic understanding of automotive network communication protocols - CAN, etc.- 3+ years of experience with module programming or module flashing as well as testing modules.- 3+ years of experience working with APIs.- 2+ of Program Management experience with ability to enable stakeholders to deliver according to plan timing. Software development & Data systems - basic understanding of software programming syntax and data systems interfaceDISCLAIMERFord Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.**What you'll be able to do**:- Oversee the timely resolution to diagnostic software issues preventing technicians from fixing customer vehicles. Often being able to identify stakeholder or root cause of the issue.- Provide escalation support to the Technical Assistance Centers (TAC) & Field Service Engineers (FSEs) for software failure and/or data issues impacting customer vehicle performance.- Oversight and sometimes lead development of detailed resolution plans for specific items.- Ability to understand web service API details to enable team triage and help identify failure points between various systems- Utilize XML tools to develop/debug service procedures and analyze/debug back-end data quality.- Create interim containment actions to address customers vehicle while permanent corrective actions are created then implemented.- Work closely with Product Development engineers and teams to ensure issues impacting service technicians are understood and properly prioritized and actioned.- Interface with Software/Hardware Designer/Supplier to ensure design intent is met.- Validation performed using both simulation tools and on vehicle validation.- Liaise with Product Development Data stakeholders to ensure back-end data accuracy.- Use Rally to document Features and User Stories to add new content to FDRS.
