**Publication Date**:Nov 21, 2023**Ref. No**:500482**Location**:Monterrey, Nuevo Len, MX, 66490The future is our choiceAt Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures.Microsoft Exchange Analyst provides operational support for Windows Exchange Servers and Office365 tenants that deliver services for the organization's environment. Support the process of vulnerability management to ensure a secure and stable environment. Participate in operational ticket management including helping end users, completing requests, and changes. The position requires a responsible, self-motivated, well-organized individual with the ability to handle multiple concurrent projects while adapting quickly to rapidly changing priorities. Responsibilities and Duties:- Work closely with vendors to resolve user and production issues.- Participate in operational support and on-call for a large enterprise messaging environment- Troubleshoot Exchange on-premise servers and M365 messaging resources- Generate operational documentation including change management paperwork- Maintain high morale to go above and beyond the minimum requirements- Work on multiple operational issues at one time- Provide support for ancillary messaging products including mobile management, faxing solution, and distribution list tools- Perform other related duties as assigned- Provide support for release deployments in a 24x7 operations environment as required- Produce technical and operational documentation Qualifications:- 2+ years of experience managing the day-to-day administration, support, maintenance, and monitoring of Exchange and Office365- Experience with mail routing- Must be able to communicate technical concepts clearly to a wide audience- Demonstrate a customer focused attitude.- 1+ Service Now or equivalent ticketing system experience- Must be able to communicate technical concepts clearly to a wide audience- Microsoft Active Directory Administration experience- PowerShell scripting experience- ITIL experience (preferred)- Ability to work in a 24x7 on-call after hour rotation environment- Good understanding of change management Required Soft Skills:- Excellent communication and interpersonal skills- Strong problem-solving and analytical skills- Ability to work independently and as part of a team- Willingness to learn and adapt to new technologies- Attention to detail and commitment to accuracyHere at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.Choose your future. Choose Atos.
