Job Description Who we're looking for Zendesk is the market leader in customer support software, providing a platform for companies that allows them to deliver improved experiences across the entire customer journey. We are seeking a Specialist to support Partner Marketing efforts in AMER (U.S. & Canada). Partner Marketing at Zendesk is responsible for planning and executing demand generation campaigns with our strategic partners. In addition, it is responsible for ensuring our partner community is consistently informed of all our events, activities, program updates, and product announcements. Partner Marketing works closely with Partner Sales to drive growth through go to market Partners. An ideal candidate will have a strong interest in marketing and ability to work with a cross-functional team to support go-to-market initiatives. This will be a full-time, hybrid position, requiring office attendance 2 days weekly. What you'll be doing Work closely with the Group Manager of Partner Marketing, and across Partner Marketing, to execute demand generation and engagement plans for the AMER region. Provide support and recommendations to strategic Zendesk Partners to ensure they have all necessary sales and marketing resources, including case studies, press releases, data sheets, sales training resources, and more. Manage MDF process for Partners with 1-1 support, including reporting on ROI and other results achieved through the activities. Assist with pipeline reporting, including reports for Partner Sales, QBRs, and ad hoc reporting requests. Make recommendations for new demand generation activities based on trends in reporting. Manage execution of demand generation programs with Strategic partners, including vendor management for programs where we leverage 3rd party agencies. Develop guides and marketing educational materials for Partners, allowing them to leverage self-service tools available to the Zendesk Partner ecosystem. Plan virtual and in-person events with Partners, including writing program overviews, creating registration pages, drafting invites/thank you email copy, preparing event presentations, and supporting post event event reporting. Develop content for and present Partner Marketing updates on monthly Partner facing webinar series. Provide day-to-day support for Partner Marketing and Sales, including requesting purchase approvals, maintaining contact lists, placing swag orders, and responding to ad hoc questions/support needs from Partners. Collaborate with cross-functional teams, including Partner Sales, Partner Ops, Finance, Procurement, and Legal. Leverage tools such as Asana; Salesforce; MS Suite, especially Excel, including pivot tables, basic formulas, and filter/sort; GSuite; and other internal tools built on Zendesk. What you bring to the role Bachelor's degree with 2-4 years of marketing experience in a similar role, Partner Marketing experience preferred Creativity and confidence to try new ideas Strong organizational, time management, and interpersonal skills Fast learner, willing to jump into our team's fast-paced projects and have fun! Experience with marketing tech stacks (Salesforce, Splash, Google Analytics, etc) preferred Must be fluent in English Where We Work: Being digital first doesn't mean we're digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Mexico City office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.
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Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
