**Job Description**:**Desired experience**- 3 years of IT experience- Manufacturing experience (preferred)- Experience including WAN/LAN and wireless areas of experience- CCNA (preferred)- All IT Operations Specialist Education or Equivalent Experience- Experience in comprehensive network services and networks- In depth experience and practical knowledge of networking systems including WAN, LAN, firewalls, routers, switches, servers, APs and IT end devices)**Desired Competencies/Skills**- Process all IT Operations Specialist competencies/ skills- Experienced with Cisco routers, switches, and wireless access points- Experienced with Layer 14 Switching and Routing troubleshooting skills- Experienced with wireless systems- Experienced with IT Security implementations- Experienced with networking tools- Experienced with VLANs, NAT/PAT, VPNs, IPSec, and TCP/IP protocols- Experienced with data, video, and voice services**Additional Job Description**:**Responsibilites**- Under specific guidelines performing work directed from the site IT manager.- Perform asset management inventory updates.- Perform Label printing and delivery as needed.- Support End User Devices (PCs, Printers, Scanners, Mobile Phones and Tablets).- Use remote PC Management tools to assist users.- Complete assigned IT project tasks.- Use corporate IT tools to perform remote device management and user support.- Build clients (PCs, Laptops, printers, wireless devices) per common procedure(s).- Participate with cross functional teams as required.- Maintains, analyzes, troubleshooting, and repair of computer systems, hardware, and computer peripherals.- Ability to climb a ladder or open stairways to access network cabinets on mezzanine level platforms as needed.- Perform all IT Operations Specialist responsibilities.- Support GM managed LAN and WAN network infrastructure Hardware.- Support Wireless network and end device configuration / replacement.- Support the GM managed Supplier network.- Support GM DAS network and plant radio system.- Support VoIP and analog phone devices.- Support Teleconference devices.Local Area Network Support Scope- Documenting, crafting, staging/testing, configuring, planning, implementing, solving, and supporting Telecom installations.- DOCUMENT: Building/Maintaining/Updating GM Telecom documentation and processes.- SUPPORT: Providing technical support for operational issues and/or problems. Troubleshooting, diagnosing, and resolving network problems.- STAGE AND TEST: Testing and validating new hardware, software, and procedures for existing technologies, as well as any newly developed technologies.- IMPLEMENT/CONFIGURE: Demonstrating working knowledge in areas of specialization that include LAN, WAN, Wi-Fi, Voice, UC, Contact Center, Digital Video, Application Development, Network Security, Applied Networking and Operations. Making recommendations for improvements- Among othersDiversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.**About GM**:Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.**Why Join Us**:We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.**Diversity Information**:General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.
