The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.Responsibilities:Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore servicesDrive Root Cause Analysis (RCA) post restoration of serviceDesign testing approaches, complex processes, reporting streams, and create automation of repetitive tasksReview requirement documents, define hardware requirements and examine and update processes and procedures as necessaryProvide technical/strategic direction and act as advisor/coach to lower level analystsDevelop projects required for design of metrics, analytical tools, benchmarking activities and best practicesResponsible for overall operating system applicationsContribute to technical direction and strategic decisionsHas the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvementAbility to communicate technical concepts to non-technical audienceAbility to work with virtual and in-person teams, and work under pressure or to a deadlineExperience in a Financial Services or large complex and/or global environment preferredEffective written and verbal communication skillsEffective analytic/diagnostic skillsEducation:Bachelor's/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.La posición C12 dentro del soporte técnico Mainframe / Unisys debe de tener conocimiento y experiencia en la plataforma desde el punto de vista software & hardware. Debe de tener deseable una experiencia e gestión de equipos/management y experiencia en Unisys.Estaría más enfocado en configuración, monitoreo, instalación de Unisys. Seguimiento a los cambios y poder tener conocimiento en los procesos de administración de cambios.Actividades y experiencia:Experiencia en Soporte de sistemas de TI/Unisys/Mainframe que puede incluir tareas tales como instalación, configuración, monitoreo, resolución de problemas y reparación. Instala y actualiza el software del sistema como MCP, Tape Manager, Monitoring & TuningTecnología de replicación basada en almacenamiento, así como experiencia en la entrega de soluciones de productos de almacenamiento. Apoyar las actividades de recuperación ante desastres según sea necesario Responsable de la instalación y el mantenimiento en sitio de sistemas que incluyen hardware, software y productos de red, así como sistemas operativos.Inglés intermedio – Avanzado.Unisys / Mainframe.Competencias: Trabajo en equipo, Trabajo bajo presión, Liderazgo.Lic. O experiencia equivalenteZona de trabajo y esquema:Hibrido 3 presencial 2 home officeCDMX o Monterrey------------------------------------------------------Job Family Group: Technology------------------------------------------------------Job Family:Infrastructure------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
