We're proud to say we've been named one of "Super Empresas Expansión 2023 Top Companies. Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies. Responsabilities: Communicating with customers and responding to their queries (via phone, email or fax) in a professional and timely manner. Track and Trace large volume of customer orders Entering, updating and processing customer orders on various interfaces. Ensure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate and timely manner Handle client complaints provide appropriate solutions and alternative within the time limits: follow up to ensure resolution. Ensure and confirm pickup and delivery appointment for drivers Communicate specific freight requirements and procedures to drivers and ensure customers are well informed. Research and resolve all transactional problems to ensure reporting is reconciled in a timely manner Maintain co-operative working relationships among team and internal staff Shift availability: 3:00pm to 11:00pm Monday to Friday Requirements 2+ years of sales and account management experience in transportation and logistics field is preferred Recent college or university degree in Marketing or Business-related field is required Previous experience in an analyst role and or in pricing function is an asset Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them Experience working B2B sales involving complex deals is an asset Strong knowledge and understanding of the sales planning process Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills Strong negotiation skills with proven closing ability Ability to function independently with little or no supervision as well as function in a team environment Benefits Professional growth career Competitive pay package Savings fund Health benefits Life Insurance Food coupons Performance-based bonus Christmas bonus. In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability. We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you'll be given support and room to develop your own strategies. If this sounds like what you're looking for, then we might be the place for you. We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge
