Lam/Mx Assistant Manager Financial Crime Investigations Triage

Job Summary:
The Triage stage within FC Investigations is the initial referral point for all leads, internally and externally generated, believed to require investigation or a regulatory filing. The Triage Team is responsible for quickly and accurately assessing leads for eligibility and completeness in order to initiate a case within FC. Qualified cases are passed to the appropriate External Investigative Reporting Team (for immediate SAR/STR decisioning), Major Complex Investigations teams (for investigation).


Main Responsabilities:
Requires good interpersonal communication and teamwork skills since, although triage and assessment activity is carried out individually, collaboration is essential to deal with more complex cases or outside the common knowledge of the team.
Requirements
Experience
• Capable of picking up, and applying, new ideas/concepts quickly
• Excellent organisation and analytical skills
• Enthusiasm and a positive 'can do' attitude
• Efficient and effective decision-making skills
• Good PC skills and knowledge of Microsoft software
• Adaptability, flexibility and resilience
• Knowledge of bank enquiry systems and general aspects of the bank processes
• Strong inter-personal, customer service and communication skills – written and verbal
• A self-motivated person who has the ability to work effectively alone as well as a team-player
• Able to work accurately and to remain calm and controlled under pressure whilst performing all functions of the role
• Existing FCC and/or Fraud Operations / Investigations; R&A; or Branch experience would be an asset



HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
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