IT Service Desk

We're seeking a First Line Analyst to join a Service Desk team for one of our prestigious customers.
As Europe's leading independent provider of IT infrastructure services, we enable users and their businesses. We put customers first, and we'll trust you to find and deliver the right technical solutions to maintain our reputation for prompt and responsive service. In our Global Service Desk based in the center of Mexico City we support major international Computacenter clients for the Americas region.

Your role:
*You'll be responsible for finding practical solutions to IT problems.
*Taking and logging some 30-40 calls a day on our call management system, you'll be given the autonomy to get to the root of problems and decide which you can solve remotely and which you need to escalate to other areas of support.
*On a day-to-day basis, you'll find yourself dealing with a highly varied range of technical tasks.

Requirements:
*Proficiency in English
*Proficiency in Portuguese
*An IT helpdesk background while useful is not essential.
*An excellent telephone manner, good listening skills, an enthusiastic attitude and an organized mind are all essential.

What we offer:
Monthly Salary of $14,000 to $16,000 pesos
Ticket restaurant card for $1,200 pesos per month
Grocery tickets per 10% of your monthly salary
Savings Fund of 5% of your monthly salary
6 days of vacation + 2 on every anniversary
Vacation prime 30%
30 days for Christmas Bonus
Mayor Medical Insurance
Life Insurance
On-going internal and external training in IT & Opportunities for further development
Bonus for referred CV's after successful recruitment process
Parking lot
Parking for bikes & excellent kitchen facilities and free coffee/hot drinks/water

Desired Skills and Experience
*Proficiency in English
*Proficiency in Portuguese
*Technical skills are strongly preferred but not essential
*Customer oriented with very good communication skills
*Team player with ability to self manage
*Organized and efficient