It.It Quality.End User Support.Technician

Provides advanced technical support to internal and external customers; installs, configures, troubleshoots, monitors, and maintains customers' desktop software and hardware.- Maintains passwords, data integrity, and system security for the desktop environment.- Provides advanced technical support and guidance through support, training, and publication of documentation; seeks hardware repair through outside vendors.- Performs other duties as assigned by management.- Bachelor's Degree in IT or a similar field.- Minimum of **3 months **of experience as IT Support Technician or Help Desk, this is mandatory.- Experience troubleshooting Networking issues and knowledge of Active Directory, GPOs, DHCP, DNS, SCCM. MS Office proficiency required.- Results-driven. Strong organization, project planning, and time management skills. Capable to work under pressure and in a fast-paced environment.- **Full schedule availability, including weekends.**- **Intermediate/Advanced English level(B1-B2).