It Engineer

**Primary Responsibilities include the following, other duties may be assigned**:- Install and troubleshoot issues with Desktop and Laptop Computers- Troubleshoot and resolve issues on Windows 10, Windows 7, Office*- Support and maintain Laser Printers, Label Printers, and other related equipment on the production shop floor and warehouses.- Work with IT group to resolve issues with Networks, Active Directory, Servers, backup devices, and others.- Willingness to perform occasional travel to other sites in Mexico.- Prepare documentation of systems and services at responsible sites.- Work with local site management team to understand business initiatives and provide ICT performance updates- Assumes responsibility as local site ICT Contact for initiatives & projects as needs arise.- Continuously strives for improvement in performance of all responsibilities- Regular work hours 7AM to 4.30 PM, with occasional off hours/weekend work for planned system maintenance tasks and unplanned system events.- Diagnose and resolve most hardware and software problems, but will refer problems requiring specialized training to higher-level personnel.**Education and/or Experience**:- Computer Certification, Comptia A+, MCSE, MCITP, Assoc. Degree- 3-5 years related experience in a Desktop Support role- ITIL or ITSM training or experience in a help desk environment.**Other Skills and Abilities**:- **Good Spoken and Written skills in Spanish & English a must.**:- **Customer Service Skills**:- Ability to take care of the customers' needs while following company procedures.- Ability to organize and prioritize tasks and projects- Problem Solving - Ability to find a solution or to deal proactively with computer system issues.Tipo de puesto: Tiempo completoHorario:- Diurno- Lunes a viernes- Turno matutinoPrestaciones:- Seguro de gastos médicos- Vales de despensaExperiência:- Microsoft Windows Server: 2 años (Deseable)- IT Support: 2 años (Deseable)Idioma:- Inglés (Deseable)- Health insurance