Ipc Analyst (Servicenow)

If you want to be part of a great company, with wide brand recognition, this is your place to work.Join our team as: IPC AnalystYour main functions:Assure the Operative Management delivery for the Incident, Problem and Change Management processes.Desing and assure the continuos improvement for IPC Processes.Measure IPC processes perfromance and Operation teams.Design and execute the vision for the evolution and automation of IPC supported by Servicenow tool.Define and follow up continuos improvements actionsCreate processes performance reportsSuppot Company operation on ITIL processes alignmentCoordinate definition of blackout and maintenance windows (monthly and annual)Benefits we have for you:- Competitive base salary- Benefits of law (IMSS, Vacations, Christmas Bonus, Vacation Bonus)- 100% IMSS contribution- Job growth- Benefits above the law- Excellent work environment.**Requirements**:IT Career or similarExperience on ITIL Processes / Certification on ITIL desirableExperience on the IPC process wirh servicenowData Analysis Skills (Excel, SQL, Power BI)Project management and Team Management experienceIT operation experience / Techncal IT background desirableAdvanced English required+ 3 years runing Incident / Problem / Change processesDo you want an interview?