This position will be a dual role, as a Field Services Site Lead will be responsible for the local IT leadership and IT Infrastructure at their assigned manufacturing facility. Is the primary plant contact for IT services and support and will with local leadership to prioritize business needs. As a Network Engineer this role will be responsible for the daily for LAN, WAN, and WiFi support and projects, working as part of an enterprise Network Team with a main focus on our Mexico manufacturing plants.
Key Responsibilites of the role includeoPlan, prioritize and execute projects, activities and work related to the IT department and siteoSupervise and direct local Field Service Techs and Contractors.oExecute defined IT software and hardware lifecycle processes including ordering, tracking, deployment within defined performance metricsoBe empowered and accountable in providing advanced technical support and resolutions, at a 2nd level, to exceed enduser expectations per Service Level Agreement metrics.oFirst point of contact for customer support escalations and major downtime incidentsoResponsible for completing daily, monthly, and ondemand Field Services assignments as requiredoSupervise, manage and responsible for coaching and training of service technicians.oBusiness Continuity Plan for Assigned Site for IT InfrastructureoFollowing ITIL procedures for corrective support and network improvements utilizing incident ticket and change request practices.oSupporting Americas business daily hours, plus some offhours as required, in a global team environment.oIn crossfunctional projects, analyzing business requirements, evaluating options, recommending solutions, and implementing networks.oResponsible for LAN, WiFi and some WAN management, collaborating with global internal Enterprise Network team and external Network partners
Key Skills and Experience Requirements includeA minimum of 25 years work experience supporting Manufacturing and Office environments, specifically, a high level functional and technical working knowledge of Microsoft Windows Operating Systems, Microsoft Office Suites and Microsoft Software SharePoint, SkypeTeams, Visio. Mobile environment operating systems Apple iOS. Android, Windows CE.Must have outstanding and highlyprofessional verbal and written communications skills and effective at communicating highly technical issues in a nontechnical manner, considerate of each customers focus and priority.Experience with PC Hardware troubleshooting.Basic AudioVisual SupportExperience with handheld scanners.Experience supporting label, laser, and multifunction printing.Broad technical IT knowledge and awareness of industry trends.Operational Excellence
Root Cause Analysis, process, risk reduction, security and controls, change management.Working in cross functional teams and the ability to work as part of a virtual team.Ability to multitask and prioritize effectively.Candidate must be a selfmotivated problem solver operating with limited supervision to help achieve goals for a global team.
Technical skills and experience include proven involvement planning, configuring, and troubleshootingoCloud environment networks e.g., Azure, AWS, or GCP.oSDWAN networks and routing protocols.oLAN layer twothree implementations and support.oWiFi using centralized wireless controllers.oIPAM, DHCP, DNS, monitoring tools experience.oBasic knowledge of network security best practices.Tier 2 and above issue resolution experience, providing rootcauseanalysis as required. Positive customer service, effectively communicating sometimes to a nontechnical audience.Experience working in cross functional internal and external vendors teams, effectively planning work, controlling projects, and reporting progress.Selfmotivated, positive, problem solver operating with limited supervision to help achieve goals.
Willingness to work varying hours as necessary. Some travel may be expected.Bachelors degree in a technical discipline or equivalent experience in network operations. Certifications preferred.Bolsa de trabajo México ofrecemos puesto de Field Services Site Lead
Network Engineer para el sector de Informatica
Telecomunicaciones en la empresa ALLEGION MÉXICO de Tijuana. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
