Euc Informatica Cdmx

EUCResponsible for managing the product life cycle of all service-raised incidenysand all service request, requiring the use of knowledge management. In this role, you will also be responsible for informing customers on progress and advising on workarounds where necessary, as well as the support and maintenance of end user serviceACTIVITIESSupport with mobile device management, including office 365 MDMREQUIRED KNOWLEDGE- Excellent understanding of current MAC OS and Windows 10+- Good knowledge on how- Good understanding of Active Directory and Group Policy at one level to torubleshoot problems encountered by teh user- Good understanding of Cloud technologiesCOMPETENCIES, SKILLS AND Importante empresa- 4-5 years of hands on IT Importante empresa in a technical-helpdesk role.- 4-5 years of hands on Importante empresa with at least one infrastructure technology (for Example:UNIX or Windows)- Solid knowledge in Importante empresa Excel ( Power query highly desirable)*Desirable advance level of English- Technical Englis is required- Highly Motivated, driven and willing to work independently while receiving instruction through supervision in a highly regulated environment- Proactive- TeamworkNuvitService