**About Us**It's simple, we prosper by putting people ahead of profits. Point blank.We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.**What is this role about?**:You'll be a key part of our mission to provide excellent service to our customers and the independent stylists who represent our product. We have fun looking at new designs each season, wearing the clothes (great employee discount), and supporting each other's growth. Our fast-growing company has lots of opportunities for growth. We are looking a **Bilingual Customer Support Representative** that will be a key part of our efforts to provide superior service and provide the support needed to our customer and stylist base.**What awaits you in this role**:- Check to ensure that appropriate changes were made to resolve customers' problems.- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.- Resolve customers' service or billing complaints by performing activities such as exchanging products or services, refunding money, or adjusting bills.- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.- Refer unresolved customer grievances to designated departments for further investigation.- Determine charges for services requested, collect deposits or payments, or arrange for billing.- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.- Order tests that could determine the causes of product malfunctions.- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.- Review claims adjustments with appropriate departments, examining parts claimed to be defective, and approving or disapproving claims.- Review insurance policy terms to determine whether a particular loss is covered by insurance.- Compare disputed products or services with original requisitions and information from invoices and prepare invoices for returned products or services.- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.- Maintain Service contracts by scheduling service appointments with customers.- Schedule and coordinate all service/emergency calls as calls are received.- Respond to all messages left overnight.- Maintain service contracts by scheduling service appointments with customer.- Schedule and coordinate all service/emergency calls.- Respond to all messages left overnight.- Other duties as assigned.**What we are looking for**:- 6 plus months of experience in customer service related field.- Microsoft Office skills- Communication, Written - Ability to communicate in writing clearly and concisely.- Communication, Oral - Ability to communicate effectively with others using the spoken word.- Accountability - Ability to accept responsibility and account for his/her actions.- Customer Oriented - Ability to take care of the customers' needs while following company procedures.- Working Under Pressure - Ability to complete assigned tasks under stressful situations.- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.- Detail Oriented - Ability to pay attention to the minute details of a project or task.- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.- Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.- Organized - Possessing the trait of being organized or following a systematic method of performing a task.- Friendly - Ability to exhibit a cheerful demeanor toward others.- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.- Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.- Accuracy - Ability to perform work accurately and thoroughly.**What we offer**:- Law Benefits- Social Security (IMSS)- 12 Vacations Days after First Year- Vacation Bonus (Prima Vacacional)- Christmas Bonus (Aguinaldo)- Sunday Bonus (Prima Dominical)- Food Vouchers- Health Insurance- Excellent Work Environment- Opportunities for Growth- Convenient Partnerships for Food and _More!_**Our Client's Background**Our client offers premier heating, air conditioning, plumbing, drain cleaning and sewer services.AVISO DE PRIVACIDAD
