Engineer Ii - Customer Quality.

Req ID MSSC Chihuahua, Mexico ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers. ZF is looking for a Engineer III - Customer Quality for our location in Chihuahua. Job Duties - Engineer III - Customer Quality Maintain constant communication with ZF Tech Reps. In field to obtain real-time "Voice of the customer" feedback. Provide onsite location customer technical support for issues pertaining to fit, finish or operating performance of seat belt, airbag, steering wheel systems. Assist with customer quality initial reject responses as well as third party containment activities. Support problem solving activity (8-D) deliverables between assembly plants and engineering center. Coordinate and present corrective action presentations to customer assembly plants as well as their customer engineering centers. Communicate with top management with key information pertaining to customer production interruptions / yard holds / walk-backs /quality campaigns. Negotiate with customers for the reduction or elimination of Parts-Per-Million data / Non-conformance tickets / excessive containment activities. Conduct onsite ZF plant internal quality systems / line walk audits prior to initial launch and SOP for new programs. Assist with the development of APQP documents / processes using "voice of the customer" feedback from quality concerns. Provide "TechnicalQuality Expertise" for CV, DV, PV, product & process development. (Manufacturing process knowledge a plus !) Minimum Requirements: Bachelors Degree in Engineering 5+ years relative experience Understanding basic interpretation and use of APQP tools & practices. Understanding basic interpretation and use of GD & T tools & practices. Ability to diagnose and root-cause technical and process issues. Ability to understand & communicate technical Quality / Manufacturing techniques and principals. Travel required approximately 10% within North America and Mexico. ASQ certification preferred What we offer: Global growth opportunites Competitive wages