Education Services: – Education Consultant – (Guadalajara, Mexico) Summary: NetSuite Education Services provides comprehensive instructional programs to ensure our customers, partners and employees have the knowledge to achieve the highest level of success.
The Education Consultant plays a critical role in achieving this objective. They work collaboratively with customers to help them build product knowledge, increase user adoption and achieve ROI. They do this by designing and delivering high-quality, process-based tailored training that promotes NetSuite best practices. This Education Consultant role will focus primarily on customers who are currently implementing NetSuite but may also deliver training to Partners and our existing customers.
The Education Consultant works in a high-energy and dynamic environment, delivering training to multiple customers in a variety of industries. This position is responsible for the delivery of instructor-led onsite and virtual end-user training.
The Education Consultant works in partnership with the implementation team to assess customer training needs, develop custom curriculum and materials (written and elearning tutorials), and deliver quality training to ensure optimal user adoption. Education Consultants may deliver additional services such as Train the Trainer, Pre-UAT Training and Post Go Live Support Training.
The ideal candidate possesses a passion for training, has excellent communication skills, can deliver instructor-led onsite and virtual-classroom sessions, can develop learning and reference materials, demonstrates excellent attention to detail, cares deeply about customer satisfaction, exhibits strong project management skills and embraces change.
All Education Consultants will learn the fundamentals to work with our customers to train them on our solutions that are specific to multiple industries.
Responsibilities: Deliver customer-specific End User Training including pre-go-live, Train the Trainer, pre-UAT and go-live support training based on the implementation project scope for a customer.Advise customers how to make best use of their learning subscription and develop a strategy (Learning Action Plan) to combine eLearning with live training to maximize end-user adoption.Recommend best practices from a user adoption, training, and business management perspective.Understand and apply adult learning techniques and adjust the training solution according to the specific requirements of the customer.Understand the NetSuite application in all functional areas as they relate to customer end-user learning requirements. Apply that knowledge to solve customer business challenges.Learn and deliver training for Mexico and Colombia localizations of NetSuite and provide training and advising to support customers throughout Latin America and US/Canada.Take full ownership of multiple concurrent customer training projects. Interact with customers as needed for logistics, knowledge transfer and follow-upDeliver live instructor-led training sessions onsite at customer locations and in a virtual, interactive online environment.Deliver webinars and webinar series to a broad customer base.Participate in customer training requirements definition and training scoping conversations.Act as a subject matter expert to mentor colleagues and to contribute to curriculum development.Participate in the development of new offerings and improvement to processes, providing feedback and suggestions to education program management.Keep up to date on current and new product rollouts to ensure functional and technical knowledge, as well as training and presentation skills are continuously upgraded.Incorporate learning industry best practices and techniques in daily engagements.Adhere to Education Services Delivery methods, processes, procedures, and policies in the development and delivery of education services.Qualifications/Skills: Candidates for the Education Consultant role should have many of the following qualifications:
Minimum 2 years in the technology industry 1+ years of experience in a functional training or consultative role with emphasis on technology and business process training development, design, and deliveryStrong presentation, training and group facilitation skills; familiar and competent with audience-engagement methods and techniques appropriate for all types of audiencesUnderstanding of common industry standards as related to ERP along with standard business practices as related to Accounting (Accounts Receivable, Accounts Payable, General Ledger, Fixed Assets), Inventory Management (Purchasing, Fulfillment, Warehouse Management) and/or Software/Services management functions (Revenue Recognition, Project Management, CRM).Ability to advise the customer and showcase the importance of their training strategy. Drive value with the customer.Excellent time management skills, with the ability to manage multiple demands and reprioritize as customer timelines shift.Highly adaptable and open to change so that you can best serve the needs of your customers.Excellent written and verbal English and Spanish skills that can be applied to documentation development, curriculum review, delivery, and all communication.(Guadalajara, Mexico) Language Requirement: Full Professional Proficiency in English and Spanish. Proficiency in Portuguese an asset, but not required.Travel: The position will deliver on-site training upon request, up to 40%Career Level - IC2
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