The Desktop Support Technician is responsible for supporting PC based computers and related equipment for customers and for providing technical expertise, experience and documentation & project coordination as required to install or repair hardware/software and resolve technical problems.
Essential Duties and Responsibilities: • Diagnose and repair hardware and software issues on client PC's and mobile devices using approved methods and processes.
• Install hardware and software for clients.
• Complete necessary internal and client related documentation as required on a daily basis.
• Install/configure/repair network and local printers.
• Train clients on basic computer knowledge.
• Communicate and interact with end users and internal staff to resolve IT related issues
• Interacts with a typically diverse internal and external customers and is required to interpret and communicate complex information
• Works well in a team environment and independently
• Accountable for ticket aging
• Positive and proactive attitude with customer's best interest in mind
Qualification / Requirements: • Intermediate knowledge of PC desktop support.
• Intermediate knowledge of local and network printer support.
• Basic knowledge of Networking and Windows based servers.
• Customer service-related experience.
• Basic knowledge of ticket-based tracking system.
Additional Requirements: • Excellent verbal and written communication skills.
• Ability to work with minimal supervision.
• Strong analytical and problem-solving skills
• Ability to work some nights and weekends and as required.
• Must be able to lift 50 pounds.
Education / Training / Experience: Required: • Minimum of 2-3 years of experience with Windows 10 and PC re-imaging.
• Minimum of 2-3 years of experience with PC and laptop hardware.
Preferred: • Certification in Dell Hardware
• Certification in HP Hardware
Monday to Friday 8am-5pm :
100% on site: Insurgentes Sur Sueldo: $30,000 MXN - $35,000 MXN Mensual
Categoría: Tecnologías de la Información - Sistemas
Subcategoría: Soporte técnico
Localidad: México-Ciudad de México
Sector: Servicios
Giro: Servicios de Outsourcing, Head Hunter y Consultoría en R.H. (Servicios)
Tipo de contratación: Tiempo completo
Número de oferta: 18334154
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