Desktop Support Technician

Exp: 2+ years**Base Skill Set**:- A+ Certification or equivalent experience- Good working knowledge of Active Directory- 2+ years' experience providing technical support in a fast paced and constantly changingenvironment up to executive management level.- Excellent customer service and communicationskills including providing VIP support- Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 andO365- Support of End User for video conferencing units. Support of mobile devices**Duties & Responsibilities**:Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.Duties shall include, but not be limited to:- Diagnosing and troubleshooting desktop system,printer and operating problems- Consulting and instructing users on hardware andsoftware questions/issues- Collaborate with other IT Services Data Centerand Network Infrastructure teams- Install, maintain and upgrade equipment and itsassociated infrastructure- Runs diagnostic tests to isolate system problemsas well as proactive activities- Operating Systems Windows, OS-X- MS Office (Windows and knowledge of Mac)software- Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC- Hands on experience removing viruses and spyware using various tools (Windows) Identifies, researches, and resolves technical problems including forming an RCA- Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA windowAbility to commute/relocate:- Silao, Gto.: Reliably commute or planning to relocate before starting work (required)