**POSITION: END USER SUPPORT ON SITE.**:- **DESKTOP SUPPORT ENGINEER L1**:- **LOCATION: RICHLAND CENTER, WI 53581**:- **MUST BE WILLING TO WORK AS AN INDEPENDENT CONTRACTOR.**:- **EXPERIENCE: 2+ YEARS EXPERIENCE IS MUST.****Base Skill Set**- Experience in troubleshooting and problem resolution for all EUC devices and basic network devices- Experience in:- Troubleshooting and break/fix of End User Computing hardware and software- Coordinate with third-party vendors to resolve hardware problems, as required- Installing and test replacement spare parts- Performing PC imaging- Create SOPs- Performing hardware (shell swaps) in response to non- functional and damaged machines- Knowledge of Active Directory- 1+ years' experience providing technical support in a fast paced and constantly changing environment up to executive management level.- Excellent customer service and communication skills including providing VIP support.- Experience supporting Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 10 and O365 Support- Support of mobile devices and video conferencing units.- Basic support for Server, Storage, Backup & Network equipment- Bi-lingual (Proficient in English and local language)**Duties & Responsibilities**- Analyzing and investigating skills, with a structured approach to problem-solving- Providing end-user training on new installations and answer "how-to" questions- Monitoring and tracking incidents and trouble calls in ticketing system in support of the incident and problem management process, recognizing high priority tickets and acting within the expected response time- Updating all assigned tickets capturing troubleshooting activities and resolution- Resolving escalations from the IT Service Desk and handling client support requests as well as take ownership of product issues and ensuring closure is achieved- Planning, creating, and deploying security and device management policies Setting up / configuring PCs for employees - this may occur for a new employee, reassign, or reimage- Base image installation: o PC configuration process- Warranty repair- Logging an incident with hardware vendor- Requesting replacement components- Coordinating support to come onsite to repair equipment- Maintain closet inventory and inventory accuracy- Working with other IT teams to provide resolution for customers as required- Service Requests including picking up surrendered hardware and processing reassigns (PC Reimage)- Delivery and/or shipment of PC and peripheral orders, Experience in ServiceNow, BMC Remedy ticketing tool**Desired Requirements**- Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments- Commercial experience in an IT support technician role that includes 1+ years of technical support experience in a hybrid Windows and MAC environment- Experience in working with a helpdesk operation, to include Windows and Mac clients- Self-starter that is able to collaborate actively with others in a cross-functional team- Proven attention to detail and high standards for quality- Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary- Skilled in documenting written troubleshooting steps and instructions- Business professional attire**Additional skill set requirements (desired)**- BA or equivalent job-related experience (b) Imaging- ITIL v3 foundation qualification.- MCP/MCSA.- Experience to act as a primary resource is preffered.**Job Types**: Full-time, ContractContract length: 12 months**Salary**: $30,000.00 per monthWork Location: In person
