Customer Support Representative - Email/Phone/Chat

**About Us**It's simple, we prosper by putting people ahead of profits. Point blank.We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.**What is this role about?**:As a **Customer Service Representative** (CSR), your primary responsibility is to provide exceptional customer service and support. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring their satisfaction.**What awaits you in this role**:- Responding to customer needs- Ensuring customer requests are handled in an appropriate and timely manner- Provide cutting-edge service in a friendly, confident and knowledgeable manner- Fully dedicated to a 40 hour work week with shifting schedules**What we are looking for**:- At least 1+ years of BPO experience preferably in customer service- Outstanding verbal and written communication in business terms with external customers- B2 English Proficiency- Capability to maintain the highest confidentiality around company proprietary information- Enjoyment of working with and communicating with people and solving problems- Ability to multitask and prioritize while remaining calm and pleasant- Solid problem-solving skills- Strong organizational skills- Quick thinker & able to adapt- Courteous with customers**What we offer**:- Law Benefits- Social Security (IMSS)- 12 Vacations Days after First Year- Vacation Bonus (Prima Vacacional)- Christmas Bonus (Aguinaldo)- Sunday Bonus (Prima Dominical)- Food Vouchers- Health Insurance- Excellent Work Environment- Opportunities for Growth- On Staff Nutritionist- Convenient Partnerships for Food and _More!_**Our Client's Background**Our client is a game-changer in management consulting company based out of the UK.AVISO DE PRIVACIDAD