**ABOUT THIS JOB**The Customer Service Executive will act as first-line Customer Support for a large pool of NIQ Brandbank supplier clients, working as part of a team with overall responsibility for service delivery across these clients.**RESPONSIBILITIES**- Developing a comprehensive understanding of the core NIQ Brandbank service, as well as any additional "value - add" services, to ensure you are able to service them effectively, track customer usage against allowance, and answer any queries that your customer base might raise.- Scheduling product deliveries around our workflow capacity, dealing with operational queries and generally supporting our operations team to ensure we deliver a good level of service in all instances- Working with the Account Manager team to ensure our portfolio of accounts is receiving a first-class level of service from NIQ Brandbank. This can include working with other business functions, and the wider Commercial team, to implement general process improvements where appropriateRegular reporting according to customer & business needs.**Qualifications** A LITTLE BIT ABOUT YOU**You have a strong interest in building a career in a data-driven environment. You are a quick learner with a positive attitude and mindset, and a focus on self-development.**REQUIREMENTS**- Experience in a Customer Service role, ideally in a Business to Business environment- Fluency in English is required- Bachelor's degree finished- Available time Monday - Friday**Additional Information****About NIQ**NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.Want to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | Facebook**Our commitment to Diversity, Equity, and Inclusion**We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.- NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._
