A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers
the best technology companies in the world
and connects them through the companys industryleading services.
This position will be part of our Digital Team which supports the business from our websites Arrow.com, Verical.com and MyArrow, where a strategic mindset and interaction with team members across the globe is essential with a special focus on delivering the best service experience to our customers.
This position is specifically for entry level employees.
What Youll Be Doing
Serve as first point of contact for inbound customer inquiries via phone, email and chat.
Prioritize a positive customer experience by providing expert level customer service, interfacing directly with customers for resolution with a high level of professionalism, a solid adherence to SLAs and expected time of response.
Greet customers in a courteous and professional manner, listen carefully to customers needs and concerns, clarify and confirm customer requirements in a clear and concise manner to ensure issue resolution and customer satisfaction.
Always maintain a courteous and calm manner to deescalate stressful or difficult situations rely on manager or team support when necessary.
Maintain basic knowledge of customer products andor services.
Use internal Arrow resources and tools to effectively handle customer inquiries, troubleshoot, and find the best solution.
Use Salesforce to document customer information to create, update or adjust customer contact, account andor case records.
Consistently and accurately maintain Salesforce with customer contactrequest reason and resolution for accuracy and metric tracking.
Owns all cases generated by incoming requests from customers via phone, email or chat, until completion in an Endtoend process.
Provides prompt follow up of cases to end user customers.
What Were Looking For
Bachelors degree or High School diploma1 year of experience in customer service
ecommerce support.Microsoft Office skills
basic or intermediateFluent in English.Attentive to detail.Strong written and verbal communication skills.
Work ArrangementHybrid 3 days in office2 days work from home
Whats In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. Thats why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
30 days of Christmas bonus40 vacation premium12 vacation days plus 2 floating daysVision and Dental AssistanceLife InsuranceHealthcare Insurance10 FoodPantry VouchersRestaurant Vouchers13 Savings FundAccess to Arrows Employee Discount ProgramOnsite GymGrowth Opportunities, and more
16,816.67
18,000.00 MXN MonthlyBolsa de trabajo México ofrecemos puesto de Customer Support para el sector de Atencion a clientes en la empresa Arrow Components Mexico de San Pedro Tlaquepaque. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
