Customer Support Associate

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.**Scope of this role****Responsibilities**:- Provide world-class support to customers for requests, issues, questions, concerns or enhancements- Ability to utilize tools like Salesforce to log tickets and then project manage the process internally with cross-functional teams and externally with all client stakeholders- Troubleshoot external/internal client issues and then escalate to internal and external stakeholders as needed- Investigate and suggest potential resolutions, workarounds, and tips for optimal use- Stay updated on industry trends and technological advancements and emerging digital support techniques- Experience in Quality Assurance or Software Testing is beneficial**About the role**:- This position will initially require an **on-site **training schedule with the potential to eventually become hybrid or fully remote.- Our Mexico City Nielsen office is located at Av. Javier Barros Sierra 555-Piso 7 y 8, Santa Fe, Zedec Sta Fé, Álvaro Obregón, 11510 Ciudad de México, CDMX**Qualifications**:- Bilingual: Fluent in both English and Spanish- High school diploma or equivalent; some college education is a plus- Proven experience in a customer service or support role- Strong analytical and problem-solving skills- Ability to handle a high volume of customer interactions in a fast-paced environment**About Nielsen