Passionate about shaping the future of health? Dive into an opportunity with a leading Direct-to-Consumer (DTC) brand. Our client is revolutionizing the industry, merging high-quality products that promote a healthy lifestyle. They're seeking a dedicated, customer-centric individual to join as aIf you're driven to make a significant impact and be part of something monumental, this role is beckoning.This is an incredible remote opportunity to work for a US-based company.**What You'll Do**:- Assist customers in navigating the website, placing orders, and addressing product-related queries.- Leverage experience in e-commerce to guide customers through the purchasing process and troubleshoot any issues they may encounter.- Engage with customers across various platforms, ensuring consistent and high-quality support.- Be prepared to provide support via phone when necessary, offering a personalized and empathetic experience.- Handle customer inquiries and complaints, provide appropriate solutions within the expected timeline, and follow up to ensure resolution.- Proactively identify areas for improvement in customer support processes and suggest enhancements.- Collaborate with the team to implement changes that enhance overall efficiency and customer satisfaction.- Clearly convey the benefits of a product to potential and existing customers.- Report customer feedback and platform issues to improve the customer experience.- Maintain a courteous and calm manner at all times to de-escalate stressful situations.- Suggest products and services to clients based on their requests and needs.**What You Need**:- Previous experience in a customer support role in an e-commerce environment. **(Is a must)**:- Exceptional written and verbal communication skills.- Proficiency in using customer support software and multitasking in a fast-paced setting.- Ability to adapt and learn quickly in a rapidly evolving environment.- Empathetic and enthusiastic approach to customer interactions.- Self-sufficient with the initiative to propose and implement process improvements.**Salary & Benefits**:- Competitive salary.- This is a full-time (40 hours per week), long-term position.- The position is immediately available and requires entering into an independent contractor agreement with TLNT.- Work from home.- Monday through Friday, 8am to 5pm (+/- 1 hour accepted) - PST.- Additional perks and benefits.
