Customer Service Representative

Blackhawk Industrial Mexico leader in MRO distribution is looking for Customer Service Representative MRO**Main Activities**- Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.- Analyze and assess customer needs completely and accurately with efficiency.- Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket- Process customer orders, RMAs and GTOs and purchase material's to fill customer orders.- Review and maintain inter portals daily for potential late orders, RMAs, items not on a PO and unapproved orders.- Recommend adjustments to inventory levels based on customer usage patterns and latest production outlooks/feedback by monitoring inventory levels.- Perform quarterly customer reviews with any customers with vending solutions to ensure we are stocking the appropriate inventory and levels.- Invoices- Perform monthly inventory reconciliation for all consigned inventory locations.- Identify and resolve root cause issues by working and communicating with responsible- Maintain a deep understanding of systems (SAP y Oracle) suppliers' systems/websites and usage of those systems cross functional teams to minimize repetition of the original issue**Requirements**:- Excellent critical thinking skills to analyze and solve problems.- 1 year of experience in cutting tools, abrasives and MRO areas needed.- Diligence and detail oriented.- Ability to manage multitasks, shift gears to react to urgent scenarios and meet daily deadlines.- Exhibit the BHID Core Values to work well with others, contribute to the team and to work with customers, suppliers and other BHID personnel.- Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.- Experience in industrial field, B2B sales and/customer service.- High school diploma or equivalent required.- Urgency and responsibility sense.- Minimum 1 year previous experience in customer service or inside sales preferred.**Benefits**- Major Medical Insurance- Life Insurance- Saving Found- Retirement Found- By law benefits and more- Monday-Friday 8:00 to 5:00 p.m.**Salary**: $17,000.00 - $22,000.00 per monthWork Location: In person