Consultant

ConsultantMexico, RemoteAs a Consultant you will place the customer at the center of everything we do, making their journey simple, valuable, and delightful. This is an individual contributor role that is focused on helping the customer implement well-designed workforce management solutions that streamline operational efficiency. During implementation, you will be configuring, testing, delivering the system and supporting customer training. Role & Responsibilities: Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer successFacilitate thorough discovery and data-gathering sessions with customersWork with the Sr. Consultants and Solution Architects to build a Solution Blueprint based on the data gathering for the best possible designDefine, manage, and deliver on customer expectations throughout the implementation processConfigure Legion products according to the solution blueprint, updating design documents as neededThoroughly test the configured system via both unit testing and end-to-end system testing before deliveringCustomer Centric Consulting Provide configuration reviews and configuration knowledge transfers to the customerDeliver live customer training for areas such as training the trainer for administrators and store managersAdvocate customer needs within Legion to ensure the product continues to improve on behalf of your customerAssist customers with software testing along with roll-out activities such as data loads and system initializationDevelop long-lasting relationshipsActively set and manage expectationsContinually acquire knowledge about our customers and solutions to grow adoptionWith occasional guidance, communicates well in demanding situations internally and externally to all levels of individuals in ways that support troubleshooting and problem-solvingBe familiar with compliance and labor laws and how they impact customersProject Management Understand flexibility and learn how to prepare when needs changeIdentifies and documents requirements and processesSeeks guidance on aspects of requirements that are out of immediate scopeIdentifies business process improvementsIdentifies noticeable use casesLearning to understand and prevent scope creepTakes ownership of configuration tasks assigned within the implementation project planWork with teams within Legion to ensure implementation timelines and support SLAs are metLegion Expertise Identify, report, and prioritize bugs & enhancementsGain and maintain core product expertise for end users and configurationGrow product knowledge through regular release trainingCommunicate upcoming release themes and dates to the customerRecommend best practices for using Legion to help store managers and team members get the most from their Legion investmentComplete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology, and the Legion productYOU WILL DO WELL IN THIS ROLE WHEN YOU… become a trusted advisor to customers, hyper-focused on quality and successful adoptionhave a passion for helping customers adopt new AI technologyaccept personal responsibility for the quality and timeliness of workset personal objectives that meet organizational needsare technical-focused with analytical and problem-solving skills while able to describe technical configurations to non-technical audiencesbuild positive relationships with peers while working remotely on projects executed across geographies and cultureslisten continuously, learning from others and leveraging inputpossess unquestionable integrity, credibility, and character proactively demonstrating high moral and ethical behaviorconstantly improve your work methods to gain state-of-the-art agile skillscommit to the sustainability/scalability of configurations at Legionwork well as a self-starter in a fluid work environment with limited resourcesare a career-driven individual looking to grow in a fast-paced startupenjoy delivering effective and engaging training to customersuse organizational skills and plan for customer meetings to get effective outcomes and ensure the customer is on track with the project plancan understand a customer's requirement and translate that into an actionable configuration of softwareREQUIRED SKILLS AND QUALIFICATIONS Experience in operating environments in retail, hospitality, restaurant, or other industries to understand and identify labor challenges that Legion solvesDemonstrated foresight to align customer expectations and project timelines to ensure customer KPIs are met2+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer SuccessRetail and/or Workforce Management ExperiencePolished English language communicator, persuasive presenter, fast on your feet, and innately organized; superb negotiation and diplomacy skillsPREFERRED QUALIFICATIONS AND ATTRIBUTES 5+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer SuccessWorkforce management planning experience in a retail environmentCOMPENSATION & BENEFITS At Legion, we offer competitive compensation and benefits packages to all employees. As a fully remote employer, pay for positions is determined using local, national, and industry-specific survey data. Our posted salary range is done so in good faith based on national data and may be refined for a candidate's region/town/cost of living. We strive to make competitive offers allowing employees room for future growth. Salaries will be based on the applicant's location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. Benefits include, but are not limited to: Medical, Dental, and Vision plans effective on the first day of employmentUnlimited Paid Time Off and Paid HolidaysEquity MonthlyWellness ReimbursementMonthly Lunch on LegionABOUT LEGIONJoin Legion's mission to turn hourly jobs into good jobs. We're a remote, mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission.Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and provent to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously. Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes' Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we're making real change.If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling.
BACKGROUND AND OPPORTUNITYThere are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig-economy, make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion's mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion's Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously.Legion WFM was built for the cloud with AI at the core and designed to handle the complexity of modern businesses and meet the needs of today's hourly employees.Our team is comprised of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones.
For more information, visit https://legion.co EQUAL EMPLOYMENT OPPORTUNITYLegion Technologies is proud to be an equal-opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
DISABILITY ACCOMMODATIONFor individuals with disabilities that need additional assistance at any point in the application and interview process, please email ******

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