Compliance Analyst

Review of customer activity and review that system generated "smart alerts" comply with internal AML/ATF policies;- Review of agent activity and ensuring that transactions carried out at our agent locations comply with internal AML/ATF policies;- Review that internal communications made by our agent/store employees or back-office colleagues comply with internal AML/ATF policies;- Keep our customers up to date on all RIA compliance rules and regulations;- Keep our agents up-to-date on all RIA compliance rules and regulations;- Collaborate in preparation and filing of STR's for detected suspicious activities and contribute in preparing responses to different inquiries from local authorities;- Contribute to creation of new policies, collaborating with senior analysts and supervisors.- Interact with customers face to face to receive and process Ria' money transfers;- Accurately verify or enter the customer's information on our systems;- Courteously assist customers with various inquiries such as questions about our services, service cancellations or other Ria locations;- Recognize problems, issues or complaints during queries and propose solutions or escalate to the management team;- Keep up to date with Ria's products, services and policies;- Perform other duties as assigned or requested by your colleagues and superiors.- Proficient with MS Office- Fluent local language, **English and French required**:- Experience/knowledge of compliance issues in a financial institution is an advantage.- Transaction monitoring and AML/ATF experience is an advantage.Today, people are on the move more than ever before. For a better future. For a better everyday life. As a leading money transfer company, Ria is committed to helping businesses and individuals thrive through the fast and secure transfer of funds across borders at a great value.Our job is to deliver our customers' hard-earned money straight into the hands of those who need it most. By providing our customers with a fast, convenient, and safe service, we get money to where it matters affordably. We contribute to helping communities, families, and individuals get ahead.We are people serving people and we never, ever forget that.