In this role you will be negotiating resolutions for accounts that are 5-59 days past due. Provides customerservice by adhering to a call plan and by demonstrating NMAC/IFS Core Values. Contributes to buildingbrand value and achieving enduring profitable growth.Job functions Include but are not limited to:?Stays available to receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies bynegotiating payment arrangements that will benefit both NMAC/IFS and customer. ?Researches and finds a solution for customer´s disputes, questions and concerns related to the account status.?Maintains standard delinquency percentages and clearance ratios for individual portfolios, thereby achieving standardscores on Quality Assurance phone monitors. ?Must be able to utilize all tools available and creatively investigate all possible leads. Analyzes delinquent accounts forappropriate action and make recommendations to Sr. Car or Supervisor.??Job Knowledge and Skill:?Level of understanding of auto finance and collections sufficient to service accounts that range in deficiency from 5-59days past due. Must be able to diagnose situations and apply appropriate collection tools while adhering to all Federaland State regulations as well as company policy. Good oral and written communications, listening and interpersonalskills. Good conflict resolution and negotiation skills. Good organization and problem-solving skills. Demonstratedability to take a responsive customer service approach to work activities.Requirements??High school diploma required; BA degreepreferred.?Knowledge of collections techniques,business practices, and related state andfederal regulations.?MS Officeintermediate.?FluentEnglish.Competencies ?ActionOriented.?DealingWithAmbiguity.?ConflictManagement.?CustomerFocus.?DecisionQuality.?InterpersonalSkills.-Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.-Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.Aguascalientes Aguascalientes Mexico
