Client Services Representative (Mexico City)

Do you like to help, support, teach others and share knowledge and new information? Are you patient and thorough in your explanations?
Perhaps your background includes teaching, or technical support? Are you a tenacious problem and puzzle solver? Are you experienced in Technical Support and looking for more opportunity?
If you can answer YES to any of these questions, then you are the right fit for our Client Services Team!
We have 3 different shifts available to our team members and these shifts are divided as follows :
Daytime Shift : from 8 : am to 5 : pm
Evening Shift : from 3 : pm to : am
Overnight Shift : from : am to 9 : am
Role & Responsibilities : Our Client Services team works in a / 7 operation environment; main dutie is to respond to incoming telephone calls, ticket support and live chat from our Givex client base.
This includes answering questions, timely problem resolution and coordinating follow up action steps pertaining to different support areas :
B2C : Post-sale support; Orders Status, Gift Card usageB2B : Setting up Terminal and Point of Sale of Gift Card processing, troubleshooting systems, transaction reports and being the front line of support of any Givex Core and GivexPOS Services / Products inquiries / issuesDaily system testing of our core systems and monitoring tasks of end user tools and Givex databases.Document and provide knowledge transfer figure out how a new piece of hardware / software works)Required Knowledge, Skills & Abilities Call center experience and proven technical support experience is an assetExperienced at troubleshooting; analytical and problem solving skillsMulti-tasker who can work to deadlines, attention to details and time management skillsExcellent telephone communication etiquette and writing skillsInterested in technologyPassion for support type workWillingness to learn, take on new responsibilities and develop a career at GivexExperienced in word processing and other MS Office products (Word, Excel, Outlook)Basic knowledge of networkingDocumentation and reporting skillsMultilingualism is an asset (French, Spanish, Portuguese)
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