Client Services Representative

Areas of Expertise & Special Skills:- Associate degree with 3+ years of experience, or equivalent combination.- Experience working in multiple systems (Oracle, Service Now, iSupport, etc)- Strong Communication Skills- Process Management and Team Leadership ExperienceMajor Responsibilities:- Proactive Call Monitoring.- Service Call Escalations to closure.- Manage Depot/Vendor contracts, ensuring SLA/SLOs are met.- Delivery/Depot/Vendor Management issues are all reconciled to closure.- In-depth knowledge of expected maintenance revenue flow vs. monthly billing.- Monthly reporting to monitor performance.- Lead teams supporting multiple clients, contracts, and delivery requirements.- Engage with Delivery and Vendor Management to fulfill client requirements.- Generate and Create Reporting Analytics for Business Performance.- Management of PO's w/Procurement Focal.- Interlock on SOW Terms/Deliverables.- Ensure proper processing of billing, inventory validation/changes, P.O.s, and contract registrations.- Purchase Order Creation / Receipt / Management.- Forecast variance.- Inventory credit/rebill.- Invoicing Prep for Out-of-Scope charges.- Receive & Validate invoices prior to submission.**We offer**:- Hired directly by Toshiba and 100% under payroll.- Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)- Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).- Minor medical expenses insurance.- Savings fund for employees, capped at the limit of the law.- Grocery coupons.- Pension plan.- 12 days of vacation plus 6 floating days.