Primary Responsibilities include the following:- Use acceptable claims investigation and settlement techniques that have timely and cost-effective closing results by obtaining, reviewing, and analyzing documentation, policy conditions, and other records. May require additional contact with other parties (ie employer, claimants, third parties such as vendors, auto repair centers, etc.), as deemed necessary.- Use a journal system to proactively resolve outstanding issues and ensure timely claim processing and closure.- Provide timely service throughout the life of the claim process by complying with all service level agreements, initiating timely contact with all appropriate parties, and responding to incoming inquiries in accordance with policy and procedures of the company.- Accurately maintain system data and documentation by collecting, recording, analyzing, and summarizing information.- Determine and timely establish appropriate reserves within your level of authority.- Identify recovery opportunities and potential for fraud, and make appropriate referrals.- Provide mentoring to less experienced adjusters.- You may be required to take on more complex claims as needed.What we are looking for- Bachelor's degree- Bilingual - Basic or intermediate level of English, spoken, heard and written.- Experience in the insurance services sector, preferably.- Adjuster´s license or related may be required, preferably.- Strong verbal and written communication skills to provide information clearly and concisely.- Time management - Ability to handle multiple priorities, organize work and meet deadlines- The ability to problem solves and develop new ideas to improve working practices- Ability to prioritize and multi-task effectively in a fast-paced environment.- Strong customer service skills.- Team Player, hardworking and Proactive.- Requires proficiency in Desk Management, phone 'etiquette', time management and dealing with difficult customers.A look at our BenefitsWe're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.We are an Equal Opportunity EmployerAmerican International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.To learn more please visit:- Reasonable accommodations will be determined on a case-by-case basis.Functional Area:CL - ClaimsEstimated Travel Percentage (%): No TravelRelocation Provided: NoAIG SEGUROS MEXICO S.A. DE C.V.
